Established for safety of Women and Children

Women Help Desks

Telangana Police has set up Women Help Desks under the aegis of the Women Safety Wing to act as first points of contact for women in distress and a one-stop support centre for women; both in person and through a 24×7 helpline number. These Help Desks provide all round emergency assistance to distressed women at more than 500 police stations across the state of Telangana. The Women Help Desk teams are trained to empathise with the victims and are sensitised on various women safety issues to ensure women reaching out to the help desks are treated with care, and given the necessary support and redressal.

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Key Objectives

  • To transform the police stations in Telangana into more friendly and approachable units.

  • Percent secondary victimisation of women who have already been wronged once.

  • To provide holistic emergency assistance to women in distress, taking into account their medical assistance (in case the woman is a victim of violence), counselling, shelter, mental health and skill development and livelihood.

  • Undertake matters of rescue, prevention, protection and support investigation of human trafficking cases of women.

  • Coordinate activities with other police stations and perform duties and responsibilities as directed by the district AHTU.


Women Help Desk partner organisations

Women Safety Wing coordinates with various other stakeholders, both government and non-government organisations, to deliver the objectives of the Women Help Desk. The various departments and agencies who assist Women Help Desks are –

  • Social Welfare Department
  • Health Department
  • Women & Child Welfare Department
  • Labour Department
  • Education Department
  • District Legal Services
  • Authorities
  • NGOs

Composition of
Women Help Desk

Each Help Desk is headed by a Woman Police Officer not below the range of Sub-Inspector designated as Women Help Desk Officer (WHDO) along with two Woman Head Constables/Senior Woman Constables. The WHD would function under the overall control and supervision of the officer in-charge of the Police Station.

Women Help Desk Module SOP

Registering the petition

Making an entry into the petition register upon being approached.

Sent to Module I/C officer

The petitioner is sent to module I/C officer, the module I/C officer examines the petition, makes contact with the concerned PS SHO and discusses facts of the petition for speedy disposal.

Sent to concerned Unit Officer

The details of the petition enter into Phase-I and II proforma and sent to the concerned unit with a memo by offering action taken & report through Phase-III proforma to this office at an early date.

WSW Officers take action

The Module staff does the follow up and collects the action reports from concerned units and submits reports to superior officers.

Key Functions of Women Help Desk


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